Overview

Throughout these Terms of Service, “Brooks,” “we,” “us,” and “our” refer to Brooks. “You” and “your” refer to the customer, visitor, or user of the Brooks online store.

By accessing or using the Brooks website, you agree to follow these Terms of Service and any store policies referenced on our website. If you do not agree with these terms, please do not use the website or place an order.

Acceptance of Terms

By using the Brooks website, you confirm that you are able to enter into these terms and that the information you provide to Brooks is accurate, current, and complete. These terms apply to all website visitors, customers, account holders, and users who interact with our store.

Brooks may refuse service, cancel orders, limit access, or restrict website use when necessary to protect the store, customers, payment security, or the integrity of our services.

Online Store Terms

You agree to use the Brooks online store only for lawful shopping and personal use. You may not use the website in a way that disrupts store operations, harms other users, attempts unauthorized access, or violates these Terms of Service.

• You must provide accurate order, account, billing, and shipping information.
• You may not use false information, another person’s payment details, or unauthorized account access.
• You may not interfere with website security, checkout functions, or store availability.
• You may not copy, scrape, misuse, or exploit website content for unauthorized commercial purposes.

Product Information

Brooks makes reasonable efforts to present product names, descriptions, images, colors, sizes, prices, and availability clearly. However, product information may contain errors, omissions, or differences caused by screen settings, product updates, or listing changes.

Product images are provided for general reference. Actual product appearance, packaging, color, and details may vary. Please review the product page carefully before placing an order.

Pricing and Availability

Prices, promotions, discounts, product availability, and store offers may change without notice. Brooks may correct pricing errors, update product details, change available quantities, or cancel an order if an item is unavailable or listed incorrectly.

We do not guarantee that every product shown on the website will remain available. If an item in your order becomes unavailable, Brooks may contact you using the email address provided at checkout.

Orders and Payment

When you place an order, you agree that the order information you provide is accurate and that you are authorized to use the selected payment method. Orders may be reviewed before acceptance, processing, or shipment.

• Brooks may cancel or refuse an order if payment cannot be verified.
• Brooks may contact you if additional information is needed to process an order.
• Order confirmation does not guarantee acceptance if pricing, payment, availability, or address issues occur.
• Refunds, if approved, will be handled according to the applicable return or refund process.

Shipping Reference

Brooks offers Free Worldwide Shipping as described in our Shipping Policy. Shipping time, processing time, tracking updates, delivery support, and customs-related information are explained in that policy.

Please review the Shipping Policy before placing an order. Delivery estimates are not fixed guarantees, and shipment timing may be affected by order review, address accuracy, destination conditions, or other circumstances outside normal store control.

Return Reference

Brooks offers 30 Days Free Returns for eligible items as described in our Return Policy. Return eligibility, item condition, return instructions, exchanges, damaged or wrong items, and refund processing are explained in that policy.

Customers must contact customer service before sending any return. Returns sent without following the correct return instructions may not be accepted.

Account Information

If you create or use an account on the Brooks website, you are responsible for keeping your login information secure and for all activity connected to your account. Please contact Brooks if you believe your account has been accessed without permission.

Brooks may suspend, restrict, or close account access if an account is used in a way that violates these Terms of Service, creates risk, or interferes with normal store operations.

Prohibited Uses

You may not use the Brooks website, products, services, or content for any unlawful, harmful, abusive, or unauthorized purpose.

• Submitting false, misleading, or fraudulent information
• Attempting to access accounts, systems, data, or payment information without authorization
• Uploading or transmitting viruses, malware, harmful code, or disruptive technology
• Using automated tools to scrape, copy, overload, or interfere with the website
• Violating intellectual property rights, privacy rights, or other rights of Brooks or third parties
• Using the website in a way that may damage, disable, or impair store operations

Intellectual Property

The Brooks website may include text, images, graphics, logos, product names, layouts, icons, design elements, and other content owned by or licensed to Brooks or its content providers.

You may use the website for personal shopping purposes only. You may not copy, reproduce, modify, distribute, sell, or exploit website content without permission from Brooks or the appropriate rights holder.

Third-Party Links

The Brooks website may include links or references to third-party websites, tools, payment services, or other external resources. These third-party services are provided for convenience or store functionality.

Brooks is not responsible for third-party websites, content, policies, security practices, or services. Please review any third-party terms and privacy policies before using those services.

Disclaimer

The Brooks website and store content are provided for general shopping and customer service purposes. Brooks works to keep the website accurate and available, but we do not guarantee that the website will always be error-free, uninterrupted, secure, or fully current.

Product descriptions, availability, pricing, promotions, delivery estimates, and store information may change or contain errors. Brooks may correct errors, update information, or change store features at any time.

Limitation of Liability

To the extent permitted by applicable law, Brooks will not be liable for indirect, incidental, special, consequential, or punitive damages related to your use of the website, inability to use the website, order issues, delays, third-party services, or reliance on store content.

Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable law.

Changes to These Terms

Brooks may update these Terms of Service from time to time to reflect changes in store operations, website features, policies, or other business needs. Updated terms will be posted on this page with a revised “Last updated” date.

Your continued use of the Brooks website after updates are posted means you accept the revised Terms of Service.

Contact Information

If you have questions about these Terms of Service, your order, account access, shipping, returns, exchanges, or other store support topics, please contact Brooks customer service.