What to Include in Your Message

To help us assist you more efficiently, please include as much relevant information as possible when contacting Brooks.

• Your full name and the email address used at checkout
• Your order number, if your question is order-related
• A brief description of the issue or question
• Product name, size, color, or style details when asking about an item
• Photos, if they help explain a product or order concern

Order Support

Contact Brooks for help with order questions, order details, payment concerns, or updates about a recent purchase. Please include your order number so our team can review your request accurately.

Shipping Support

If you have questions about shipping status, delivery timing, tracking updates, or a package concern, email Brooks customer support with your order number and any tracking information you have received.

Returns and Exchanges

For return or exchange help, please contact Brooks before sending any item back. Include your order number, the item you would like to return or exchange, and the reason for your request.

Product Questions

Need help with Brooks running shoes, apparel, sizing, or product details? Send us the product name or link, along with your question, and our support team will help you find the information you need.

Account Help

If you need help accessing your account, updating account information, or reviewing order-related account details, contact Brooks customer service and include the email address connected to your account.

Contact Form Note

Use the contact form on this page if available, or email us directly at [email protected]. Please do not submit sensitive payment details through the contact form or email.

Your Privacy Matters

Brooks uses the information you provide only to review your request and respond to your customer service question. Please share only the details needed to help us support your order, product question, return, exchange, shipping issue, or account request.