Information We Collect

Brooks collects information needed to provide our online shopping experience, process orders, respond to customer requests, and improve store functionality. The information collected may depend on how you use our website.

• Contact information, such as your name, email address, shipping address, and billing address
• Order information, including products purchased, order number, delivery details, and purchase history
• Account information, such as login details and saved preferences if you create an account
• Customer service information, including messages, return requests, exchange requests, and product questions
• Website usage information, such as pages viewed, device type, browser type, and general interaction data

How Brooks Uses Information

Brooks uses customer information to operate the store, complete purchases, communicate with customers, and provide support. We use information only as needed for legitimate store, service, security, and communication purposes.

• To process, confirm, fulfill, and manage orders
• To send order updates, shipping notices, return instructions, and customer service replies
• To help with returns, exchanges, damaged items, wrong items, and account questions
• To improve website performance, shopping navigation, and customer experience
• To help detect, prevent, or respond to fraud, unauthorized activity, and security concerns
• To send marketing emails when you choose to receive them

Order Processing

When you place an order with Brooks, we use the information you provide to confirm your purchase, prepare your order, arrange delivery, send order-related messages, and support any post-purchase questions.

Order information may also be used to handle returns, exchanges, refunds, payment reviews, inventory-related updates, and customer service requests connected to your purchase.

Payment Information

Brooks accepts payment through PayPal, Stripe, and credit card payment options. Payment information is handled by the applicable payment processor so your transaction can be authorized, completed, reviewed, refunded, or otherwise supported when necessary.

Brooks may receive limited payment-related information, such as payment status, transaction confirmation, billing details, or refund status. Please do not send full credit card numbers or sensitive payment details by email or through a contact form.

Cookies and Analytics

Brooks uses cookies and analytics tracking to support website functionality, remember preferences, understand how visitors use the store, and improve the shopping experience. Cookies may help with cart features, account access, page performance, and general site navigation.

• Essential cookies may be used to keep the website working properly.
• Preference cookies may help remember certain choices you make on the website.
• Analytics tracking may help Brooks understand site traffic, page performance, and shopping behavior.
• Advertising or marketing cookies may help measure the effectiveness of promotional content, where applicable.

You can usually manage cookies through your browser settings. If you disable certain cookies, some parts of the Brooks website may not work as intended.

Email Marketing

Brooks may send marketing emails if you subscribe, sign up for promotional updates, or choose to receive email communications. Marketing emails may include store news, product updates, offers, and promotional messages.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting Brooks customer service at [email protected]. Even if you unsubscribe from marketing emails, Brooks may still send non-promotional messages related to orders, payments, returns, exchanges, accounts, or customer service.

Service Providers

Brooks may share limited customer information with service providers that help operate the store and provide customer services. These providers may support payment processing, order fulfillment, shipping, website hosting, analytics, email delivery, fraud prevention, customer support, or similar store operations.

Service providers are expected to use customer information only as needed to provide services to Brooks or as otherwise permitted by applicable requirements.

Data Security

Brooks takes reasonable steps to help protect customer information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, online store, email communication, or electronic storage method can be guaranteed to be completely secure.

Customers are responsible for keeping account login details confidential and for contacting Brooks if they believe their account or order information may have been accessed without permission.

Data Retention

Brooks retains customer information for as long as reasonably needed to provide store services, process orders, manage returns or exchanges, respond to customer support requests, maintain business records, prevent fraud, resolve disputes, and meet operational requirements.

When information is no longer needed, Brooks may delete, anonymize, or securely retain it according to store needs and applicable requirements.

Customer Privacy Rights

Depending on where you live, you may have privacy rights related to your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain uses of your information.

To make a privacy request, contact Brooks at [email protected]. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Brooks does not knowingly collect personal information from children. If you believe a child has provided personal information to Brooks, please contact us so we can review the request and take appropriate action.

International Users

If you access the Brooks website from outside the country where our store operations or service providers are located, your information may be processed or stored in a location different from where you live. By using the Brooks website, you understand that information may be handled in connection with store operations and service providers.

Policy Updates

Brooks may update this Privacy Policy from time to time to reflect changes in store operations, website features, customer service practices, or privacy requirements. The updated version will be posted on this page with a revised “Last updated” date.

We encourage customers to review this page periodically to stay informed about how Brooks handles customer information.

Contact Information

If you have questions about this Privacy Policy, customer information, privacy requests, or how Brooks handles personal data, please contact us by email.