Return Eligibility

To qualify for a return, the item must meet the return requirements listed in this policy. Brooks reserves the right to review returned items before approving a refund or exchange.

• The return request must be started within 30 days of delivery.
• The item must be returned with its original packaging, tags, labels, and accessories when applicable.
• The item must not be damaged, altered, washed, or missing parts due to customer handling.
• Proof of purchase, such as an order number or order confirmation email, may be required.

Item Condition

Returned items should be in a clean and complete condition. Please package the item securely to help prevent damage during return transit. Items that are returned incomplete, damaged, or without prior customer service approval may not be accepted.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items include:

• Items marked as final sale or non-returnable at the time of purchase
• Items damaged due to misuse, improper care, or customer handling
• Items returned without contacting customer service first
• Items missing required packaging, tags, labels, or included accessories

How to Start a Return

Customers must contact Brooks customer service before sending any return. Returns sent without contacting customer service first may not be accepted.

• Email Brooks customer service at [email protected].
• Include your full name, order number, and the email address used at checkout.
• Tell us which item you would like to return and the reason for your request.
• Wait for customer service to provide the correct return instructions and return details.

Return Shipping Cost

Brooks offers 30 Days Free Returns for eligible items when the return is started through customer service and follows the instructions provided. Return shipping details will be provided after your request is reviewed.

Returns sent without approval or without following the provided instructions may not qualify for free return service and may not be accepted.

Refund Process

After your returned item is received and inspected, Brooks will review the return and process an eligible refund. Refund processing time is 3–15 days after the returned item is received and inspected.

Refund timing may vary depending on your payment provider. If your refund has been approved but has not appeared after the expected processing period, please contact your payment provider first, then contact Brooks customer service for further help.

Exchanges

If you would like to exchange an item, please contact Brooks customer service before sending anything back. Our team will review your request and provide the available exchange instructions based on the item and order details.

If the requested exchange item is not available, customer service may provide return instructions so an eligible refund can be processed after the returned item is received and inspected.

Damaged or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact Brooks customer service as soon as possible. Include your order number, a description of the issue, and clear photos of the item and packaging when helpful.

Please do not return damaged or incorrect items before receiving instructions from customer service.

Final Sale Rules

Items marked as final sale or non-returnable at the time of purchase are not eligible for return or exchange unless required by applicable law. Please review product and checkout details carefully before placing your order.

Contact Information

For return instructions, exchange help, refund questions, or damaged/wrong item support, please contact Brooks customer service.

• Email: [email protected]
• Customer service hours: Monday–Friday, 9:00 AM–6:00 PM
• Typical response time: 24–48 hours