Shipping Destinations

Brooks provides Free Worldwide Shipping to supported destinations. Delivery availability may depend on the destination, local delivery conditions, order details, and address accuracy.

If we are unable to ship to the address provided, Brooks customer service will contact you using the email address connected to your order.

Shipping Rates

Shipping is free worldwide. Brooks does not charge a separate standard shipping fee for eligible orders covered by our Free Worldwide Shipping service.

Order Processing Time

Brooks processes orders within 1–3 days. Processing time includes order review, payment confirmation, item preparation, and shipment handling.

Processing may take longer during high-volume periods, promotional events, holidays, address verification, or payment review. If there is an issue with your order, our customer service team may contact you for additional information.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery times are estimates and may vary due to destination, local delivery conditions, customs processing, weather, peak shipping periods, or other situations outside normal transit control.

Brooks does not promise a fixed delivery date. We recommend checking your tracking information after shipment for the latest available update.

Tracking Information

Once your order ships, tracking information will be provided when available. Tracking may take 1–3 days after shipment to update in the carrier system.

• If tracking does not update immediately, please allow 1–3 days after shipment.
• If tracking shows no movement after the update period, contact Brooks customer service.
• If tracking shows delivered but you cannot locate the package, please check around the delivery area and contact customer service for support.

Wrong or Incomplete Address

Customers are responsible for entering complete and accurate shipping details at checkout. Please review your name, street address, apartment or unit number, city, state or region, postal code, and country before submitting your order.

If you notice an address error after placing your order, contact Brooks customer service as soon as possible at [email protected]. We will do our best to help, but address changes may not be possible once an order has been processed or shipped.

Customs, Duties, and Import Taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.

If you receive a customs, duty, import tax, brokerage, or government-charge notice related to your Brooks order, please contact customer service before paying or taking further action so we can review the issue and provide support.

Lost, Delayed, or Damaged Packages

If your package appears lost, delayed, damaged, or marked as delivered but not received, please contact Brooks customer service for assistance. Include your order number, tracking number, and a brief description of the issue.

• For delayed packages, please allow time for tracking updates and local delivery scans.
• For damaged packages, please keep the packaging and take clear photos when possible.
• For lost packages, Brooks may review tracking details and order information before providing next steps.
• For wrong items or missing items, please contact us with your order number and photos if available.

Order Changes After Shipment

Once an order has been shipped, Brooks may not be able to change the shipping address, shipping method, or delivery destination. Please contact customer service as soon as possible if you need help with an order detail.

Contact Information

For shipping questions, tracking support, wrong address concerns, customs notices, delayed packages, damaged packages, or delivery issues, please contact Brooks customer service.